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About Us

Emergency Information

Hurricane Harvey: Severe Weather Alert

Memorial Hermann Health Plan cares about our members and dependents.  We want to ensure you are aware of the important information below:

  • Our backup call center is open during normal business hours and available to take your calls.
  • We are accepting and processing authorizations though we will not require prior authorizations for our members needing medical care (emergent or non-emergent) or hospital admissions in any facility regardless of in network/out of network status during the storm and its immediate aftermath.
  • We have eased prescription refill parameters to allow our member's easier access to needed pharmaceuticals.
  • Teladoc is available to our commercial members by calling 1-800-835-2362 or going online to Memorial Hermann Urgent Care Centers at Tanglewood (5885 Tanglewood #325, Houston, TX 77057) and Spring (19711 Stuebner Airline Rd #1, Spring, TX 77379) are also open as long as weather and staffing permits.
  • Memorial Hermann Sugar Land is temporarily closed due to Brazos River flood concerns. Memorial Hermann Orthopedic & Spine Hospital and Memorial Hermann - First Colony are also closed as they are currently inaccessible. All other major Memorial Hermann hospitals are open and seeing patients.

Stay up-to-date with the latest updates from Memorial Hermann Health System.