Website Use & Terms of Service
Last updated: August 10, 2014
As a user of this site, you take on certain
risks and responsibilities. You also have the right to know how we protect your
privacy and ensure your confidentiality and what you should expect from us.
Our Commitment to You
Memorial Hermann Health Solutions is committed
to protecting your privacy.
Your Role, Responsibilities, And Risks
Be an informed user of this site. Please read
all our policies in full so you know how our site works and how you interact
with the site. Pay special attention to your risks as a user. Web site users
open themselves up to certain risks, such as data collection.
how we collect data and how it is used. It is our goal to protect your personal
information from misuse.
Be aware that use of
this site, its services, programs, and the health information on it cannot
replace, nor is it intended to serve as, a health care provider-patient
relationship. You must always consult with a professional for diagnosis and
treatment for specific health problems.
What You Should Expect From Us
We will strive to maintain your privacy,
confidentiality, and security at all times. It is our goal to ensure your trust
and confidence by providing you with as much information as we can about data
collection procedures and information when needed. We will not use your
information except as described in this notice. We do not sell information, and
we will not share your information with anyone other than as described in this
notice. We will make reasonable efforts to notify you accordingly of all data
It is our intention to clearly inform you when
your risks or privacy may change during the course of using this site. We will
effect and another one is, such as when you use an integrated program that is
goal to make you aware when you leave our site for another.
We want you to know that this system operates
on a secure server, and your personal and professional information and
health-related personal information is encrypted before being transmitted.
Encryption is a form of scrambling and de-scrambling that ensures that no
unauthorized person can see your information.
We will separate health information content
from advertising and sponsorship programs so you can distinguish between the
two. We will not accept or show you health information content, advertising,
sponsored programs, or services that we know to contain false or misleading
information or that promote ineffective or dangerous products.
Our Security Measures
We want your personal information to remain as
secure as possible; our business depends on it. We use encryption practices to
help insure the integrity and privacy of the personal information and/or
health-related personal information you provide to us. As an added security
precaution, all personal information and/or health-related personal information
is kept on servers with firewalls that meet or exceed industry standards to
prevent intruders from gaining access. Although we make every reasonable effort
to protect personal information and health-related personal information from
loss, misuse, or alteration by third parties, you should be aware that there is
always some risk involved in transmitting information via the Internet and that
hackers or thieves do find ways to thwart security systems.
It is our goal to use personal information and
health-related personal information in the manner described in the privacy
policy that is in effect when your information is collected. We do, however,
will post revisions to our site. If at any point, personal information or
health-related information is to be used differently from those practices
or disclosures of your personal information.
About the Information We Collect
We understand that the Protected Health
Information (PHI) you provide during your visit to our site is highly
sensitive and you may have concerns about sharing such information with us. It
is our goal to protect your privacy, and we strive to develop practices and
policies to safeguard your personal and health-related personal information.
At different places on our site, you may be
asked to volunteer your name, e-mail, address and telephone number. We refer to
this type of information as Personally Identifiable Information (PII)
because it can be used to identify or contact you. When this information is
combined with any information on your health or medical status, we refer to
this information as Protected Health Information (PHI). We often collect
information on site use that has nothing to do with you as an individual, only
as an anonymous user of the site. We call this information "aggregate
information." We intend to use the personal information, health-related
personal information, and aggregate information only for the purposes for which
it was provided.
In addition, to the information listed above,
we also collect electronic data about you in order to provide a positive
website experience, offer health care programs, products and services and
report on user activity. We do
not link this automatically collected data to personal information, and the
information does not identify individual users.
Through this process we cannot read any data that is on your computer.
Some personal information and health-related
personal information is needed to use this site, and we ask that you provide it
with the knowledge that it will be used to enhance your experience. This
information is kept confidential. We do offer special data collection programs
that you can "opt-in" to use, in some cases to receive e-mail on
health topics or to participate in a new service. For opt-in programs, we
provide you, when applicable, with detailed information on:
is collecting the data
data are collected
and how the data are transferred to a third party
the data are being used
long the data are being collected
has access to the data
revenue is generated from data use in relation to advertisers and sponsors
to opt-out of data collection
Where This Information Is Collected
We collect information about you at several
places throughout the site. You will be informed on how this information is
collected at that time. You will also have the ability to opt-in to information
collection when you enter the site or use a service. Most information is
collected in the following instances:
order to have access to all of the services and content available on our site,
you are required to complete a registration form that requests certain
information, such as name, telephone number and e-mail address. In addition,
you are asked during registration to tell us about health topics that you are
interested in. We offer specialized registration for certain programs, events, and
classes that may request some or all of the above information.
may use your registration information to send you an e-mail confirming your
registration with our site, to respond to questions from you, or to notify you
if there is a problem with any order for goods or services that you placed. We
may also, from time to time, send e-mails, with your permission, on special
promotions or newsletters we think may be of interest to you.
of the interactive tools on our site ask you for Personally Identifiable
Information (PII) and Protected Health Information (PHI). Specifically, our
health risk assessment tools may ask for information on your personal and/or
family medical history including height, weight, blood pressure, history of
certain conditions and/or diseases and medication history. Our health care
professional directory may ask you for information on your insurance plan and
geographic location in order to identify listed professionals in your area.,
In addition to collecting information that you
submit to us, we also rely on cookies, tags and tracking pixels or beacons.
Cookie technology. A
cookie is an element of data that a website can send to your browser when you
link to that website. It is not a computer program and has no ability to read
data residing on your computer or instruct it to perform any step or function.
By assigning a unique data element to each visitor, the website is able to
recognize repeat users, track usage patterns and better serve you when you
return to that site. The cookie does not extract other personal information
track the level of interest in different features on our site and to compile
data that can help us improve our content. Your browser software can be set to
reject all cookies, including cookies from our site. If you reject our cookie,
certain functions and conveniences of the site may not work properly.
Client-side page tagging. This technology uses code on each web
page to write certain information about the page and the visitor to a log when
a page is referred to you by your web browser. Tagging does result in a
information about the page that you are requesting and the configuration of
your browser. It will not read any of your data files, nor execute any
additional programs. It does not extract any personal information about you, such
in your browser, but that may prevent you from using all of our website's
Tracking pixels or beacons. These techniques use electronic
files to track your navigation of our website, your completion of transactions
and other browsing behavior.
How We Use Your Personal Information
We continually seek new ways to maintain your
trust as a user and improve our offerings. To provide new and better services,
we tend to monitor user traffic patterns and try to analyze what our users like
and do not like about our current offerings so we can design better services
for you. We may also use certain information for testing purposes, site
development and planning, and during the normal course of maintaining the site.
When you use our site, you automatically allow us to collect this information.
In these cases, researchers, business analysts, system designers, and others
may have access to the data we collect.
We do not intend to use or disclose any
personal information or health-related personal information you provide on our
site to an unrelated third party without your express permission, except as
explained in this section. You should know that there are circumstances when,
in the ordinary course of business, we will share some information about you
with a related third party.
We may also share aggregate statistical
information on our users, traffic patterns and site usage with our business
partners and sponsors. There is nothing in this information that could be used
to identify or contact you.
We may, from time to time, contract with
vendors to provide specific services, such as data analysis, data storage,
e-mail processing, customer service, sweepstakes or special promotions. We
require vendors to adhere to our confidentiality standards and do not permit a
vendor to use our customer information for any other purpose. In many of these
instances, you will be given the opportunity to opt-in to this collection of
information and can opt-out at any time.
In certain limited circumstances, we may be
legally compelled to release your personal information in response to a court
order, subpoena, search warrant, law or regulation. We also reserve the right
to cooperate with law enforcement authorities in investigating and prosecuting
users that violate our rules or engage in behavior that is harmful (or illegal)
to other users.
Because non-personal information does not
identify who you are, we do not limit the ways we may use or share non-personal
information. For example, we may share non-personal information with our
affiliates, suppliers, employees and agents, other businesses, and the
Our Relationship with Third Parties
Where third parties such as sponsors,
information providers, and health assessment software tools providers, have
access to PHI from this Web site, our agreements with these third parties will
follow these privacy principles in giving you notice and choice with respect to
their access and use. Where we have relationships with third parties, we will
adopt procedures to tell you if third parties have access to personally
identifiable information about you from our site. We will take appropriate
precautions to prevent inadvertent disclosures of personally identifiable
information to third parties and will take immediate steps to eliminate such
disclosures, if they occur, once they have come to our attention.
Additionally, we work with several types of
third party vendors, including those that provide products and services that we
integrate to our site, sponsors that provide us revenue through logo and link
placement on our site, advertising companies that serve up advertisement programs
for the site, and organizations that maintain this site. We request that
third-party vendors supply us with information on their security procedures,
and we evaluate them periodically to ensure that they are using data in the
agreed upon way.
You should know that our relationship with
some third party vendors provides us with revenues based on the number of users
who view an advertisement or use a sponsored or co-branded program. These
revenues are based on the use of a site and not on you as an individual.
There are three types of relationships that
differ from our standard business partner relationship in which we license
content or a product for integration. These exceptions are:
Sponsored or Co-branded Sites
We allow other companies to make services and/or
content available to you, sometimes on a sponsored or co-branded basis. To
access the services on a sponsored or co-branded site, you may have to complete
an online registration form in addition to the registration you completed for
us. Whenever you provide registration information on sponsored or co-branded
sites, data can be collected. You should read the individual privacy policies
of sponsored or co-branded sites. Reading the policies will help you make an
informed decision on whether or not you want to use the site.
- External Links
We feature external links to other web sites that we believe you might
find useful; however, we do not endorse these sites. Additionally, unless
otherwise noted in this section, links to other sites are provided
strictly for informational purposes, and are not based on any fees or
reimbursements paid to Memorial Hermann for "clicks." We are not
responsible for the privacy practices of these external sites. We will
make every effort to notify you when you are leaving our site, and we
collect information or ask you to disclose personal information and/or
health-related personal information.
- Framed Links
In some cases, this Web site will "frame" another Web site
within this site's navigation. When this is done, you will be notified
that you are accessing another site within this site, and that the framed
site carries a different set of policies, prior to accessing it.
We have agreements with the following organizations to frame their content
within our site:
The use of all other framed sites is not based
on any fees or reimbursements paid to Memorial Hermann. In the case of
KidsHealth, Memorial Hermann pays a fee for their content and/or services. For
all other framed sites, there is no financial relationship based on these
Our Children's Policy
Children under the age of 13 are not allowed
to register on our site, or to access areas that require registration. We have
established a mechanism in the registration process that does not allow
children under 13 to complete the registration process. If we learn that we
have inadvertently collected information from an individual under the age of
13, that information will be immediately and permanently removed from our
Your Privacy Choices
You have the choice on this site to opt-in to
information collected about you in most circumstances, the exceptions being the
instances when data are used for site maintenance and other functions to improve
the site. If you opt-in to data collection we make every effort to give you
detailed information on the program or service you select. To opt-out of data
collection, make any changes or updates, or request that information be
deleted, you have several choices.
When you register with our site, you are given
the option of receiving e-mail with information that we think you might find
useful including promotions, announcements of new services and products, and
newsletters on particular health topics. You may also participate in our
personalized e-mail reminder system that allows you to send an e-mail reminding
you of certain health-related activities such as a doctor's visit or to
schedule tests. If you decide, at any time, that you no longer wish to receive
these e-mails you may opt-out by deselecting the checkbox on your personal
Change/Update Personal Information
You may change or update your personal
information and/or health-related personal information at any time by
contacting us in writing using the address in our Contact Us link.
Remove or Delete Personal Information
You may remove previously provided personal
and/or health-related personal information at any time by contacting us in
writing using the address in our Contact Us link.
Users should be aware that it is not always
technically possible to remove or delete the information you provide to us. We
back-up our systems to protect information from inadvertent loss, and that
means a copy of your personal information may exist in a non-erasable form that
may be difficult or impossible for us to locate. Nevertheless, upon receiving
your request we will try to remove or delete all personal information and/or
health-related personal information stored in the databases that we use for
research and daily business activities within 30 days. We will not
intentionally disclose any personal information stored in a non-erasable format
after receiving your request for removal, except as required by law.
Relationship to Advertising/Sponsorship Policy
The principles and practices outlined in our
Advertising/Sponsorship Policy will be continued and enhanced by the ongoing
or marketing of personally identifiable health information to third party
sponsors that would reveal to them personally identifiable medical conditions.
We will provide the names and addresses of an individual user to sponsors or
other third parties only when you indicate that you desire to review additional
information from the third party and understand that your name and address
information will be transmitted.
not serve advertising on our website. However, we do engage online advertising
service providers to serve ads on other sites, based on web pages you may have
visited or your search engine activity. Currently, we do not respond to “Do Not
Track” signals from browsers.
Questions or Comments
We are committed to continuously improving the
quality of the health information and tools found on this Web site. If you have
information found on this web site in general, please contact us at email@example.com.