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Questions? Contact customer service at (855) 645-8448

Frequently Asked Questions

How are brokers compensated?

Effective September 1, 2014, we implemented a new broker incentive program for groups with up to 200 eligible employees. Please visit our incentive page for full program details.

How do I become appointed with Memorial Hermann?

Just follow the link below to get directed to our broker appointment page.

How do brokers turn in their appointment paperwork?

Broker Appointments
929 Gessner, Suite 1500
Houston, TX 77024

Do you host education seminars for brokers?

Yes. Memorial Hermann Health Solutions offers education seminars for brokers; please contact your Sales Director for more details.

Who is in the Memorial Hermann provider network?

Our network primarily comprises the Memorial Hermann Physician Network, known as MHMD. This organization practices evidence-based medicine in a culture of physician accountability and has created and deployed new models of health care that improve quality, safety and cost efficiency for patients and caregivers.

Its 3,900 physicians make it the largest independent physician organization of its kind in Texas, ranking among top nationally based clinical integration programs in participating physicians and quality of results.

Can employees go outside the Memorial Hermann network to find providers?

We have contractual relationships with many other providers outside of just Memorial Hermann.

Can my clients keep their current doctors on this plan?

It really depends on the insurance plan they select. For large groups (51+ employees) we do provide the opportunity to "buy-up" to a much broader network. If they want to see if their current provider is in our network, simply go to our provider search and they can check based on their physician's name.