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Questions? Contact customer service at (855) 645-8448

Onboarding with Memorial Hermann Health Solutions

Thank you for joining the health plan backed by the health system Houston has counted on for more than 100 years. By aligning care delivery, physicians and health insurance, Memorial Hermann has built Houston’s first and only truly integrated health system. And together, we’re committed to delivering health care that’s safer, smarter and more cost-effective for your company and your employees.

If you have any questions concerning your onboarding process, please contact your Account Executive at 713-338-4683 or

Enrollment Resources

Our numerous enrollment resources include everything from navigational assistance to health education, and we'll walk you through every step of the way. These resources include:

New Member Kits

For your employers, our new member kits include information on how to create an online, or find a provider, clinic locations, Teledoc, and more. Visit our new member section >

Summary of Benefits and Coverage (SBC)

What the plan covers and what it costs. Visit our Resource Center to download a Summary of Benefits and Coverage for your group.

Membership Roster

For your current membership roster, contact your Account Executive at 713-338-6556 or

OptumRx Prescription Information

Visit Optum to manage your prescriptions, locate pharmacies, and more. Please note that a member ID number and policy number is needed to fill a prescription.