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Legal Notices

HIPAA Policies and Health Information Privacy Policy

Memorial Hermann Health Plan has special concern for confidentiality. Safeguarding members’ health information is not only a legal requirement but also an important ethical obligation. Memorial Hermann Health Plan and its staff are entrusted with clinical information regarding our members. We recognize that medical and billing records are highly confidential and must be treated with great respect and care by all staff with access to this information. Memorial Hermann Health Plan's policy regarding confidentiality of protected health care information reflects our strong commitment to protecting the confidentiality of our members’ personal health information. Learn More >

Non-Discrimination Policy

Memorial Hermann Advantage complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Memorial Hermann Advantage does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Memorial Hermann Advantage:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Customer Service at the number below.

If you believe that Memorial Hermann Advantage has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Civil Rights Coordinator
Memorial Hermann Health Plan
929 Gessner Road, Suite 1500
Houston, TX 77024

(866) 350-2715 (TTY 711)
Fax 713-338-6487
Email MHHealthAppeals@memorialhermann.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Política de no discriminar
Multi Language Insert - HMO
Multi Language Insert - PPO

Website Terms of Use Policy

As a user of this site, you take on certain risks and responsibilities. You also have the right to know how we protect your privacy and ensure your confidentiality and what you should expect from us. Learn More >

Ownership

Memorial Hermann Advantage HMO and PPO are provided by Memorial Hermann Health Insurance Company and Memorial Hermann Health Plan, Inc., Medicare Advantage organizations with Medicare contracts.

All PPO products are underwritten by Memorial Hermann Health Insurance Company. All HMO products are underwritten by Memorial Hermann Health Plan, Inc.

Copyright and Trademark Information

The marks "Memorial Hermann," “Memorial Hermann Health Plan,” “Memorial Hermann Health Insurance Company,” “Memorial Hermann Health Plan, Inc.,” “Memorial Hermann Health Solutions, Inc.,” and the Memorial Hermann "glow" logo are trademarks and/or service marks of Memorial Hermann Healthcare. The content and design of Memorial Hermann websites and online services are protected by U.S. and international copyright laws. You may not copy, reproduce, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from Memorial Hermann or other copyright owners, except that you may view, download, display and print a single copy of these materials on a single computer for personal, noncommercial use only, so long as: (1) you do not alter or modify the materials in any way; (2) you include all applicable notices and disclaimers (including copyright and trademark notices); and (3) you do not use the materials in a way that suggests an association with Memorial Hermann or an affiliated Memorial Hermann entity.