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Questions? Contact customer service at (888) 642-5040

Frequently Asked Questions

How do I obtain Reimbursement Information?

Contracted Providers: Please contact Provider Relations at 713-338-4801 or providerservices@memorialhermann.org. Important Note: Providers affiliated with one of the following groups must contact the group for instructions regarding reimbursement related questions:

  • MD Anderson
  • Mednax
  • MHMD
  • MinuteClinic
  • RediClinic
  • Take Care Health
  • Teladoc
  • Texas Children's Pediatrics
  • Texas Oncology
  • UTMB
  • UT Physicians
  • Vision Source

Non-Contracted Providers
Please contact Customer Service at 855-645-8448

Where do I mail my claims?

Mail your claims to:

         Claims Department
         PO Box 660303
         Dallas, TX  75266-0303

How do I obtain an online account (user ID and password)?

Visit the Resource Center and click on “Provider Online Access Form” under the "Provider Forms" section.  Fill out the form and fax to (713) 338-4118 or send via email to mhhealtheligibility@memorialhermann.org . A representative will contact you with your login information.

How do I view my members online?

After logging in with your user ID and password, select “My Members” to access your current roster.

How do I see the eligibility status of a patient?

After logging in with your user ID and password, select "Check Eligibility" from the menu choices in the left-hand menu. Enter the patient's demographic information to view information about eligibility, a printable summary of their plan benefits, and the actual utilizations the patient has had to date.

How do I unlock my online account?

Send an email to mhhealtheligibility@memorialhermann.org. A representative will contact you with your login information.

How do I join the network?

If you would like to join our provider network, please download and fill out the Request for Participation Form and email to our contracting representatives at providerservices@memorialhermann.org.