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Questions? Contact Customer Service at (855) 645-8448

Over-the-Counter (OTC) Benefit

With your Memorial Hermann Medicare Advantage Plus HMO membership, you can get up to $30 worth of healthcare products every quarter. Members use the benefit to order items such as mobility aids, compression garments, incontinence products, toothpaste, lotions, cleansers and much more, from familiar brands including Curad®, Biotene® and Remedy®.

About my OTC Benefit

  • Your order will be applied to the quarter in which your order is received. For example, if you mail your order form on June 29, but we receive it on July 1, your order total will be applied to your third-quarter benefit.
  • Any unused benefit expires at the end of the month and cannot be carried over to the next month.
  • You are allowed only one order per quarter.
  • This benefit is limited to products purchased for use by the enrolled member only.
  • You may order additional products over your quarterly allowance and pay with a credit card. You can order by phone or online, we do not accept cash, checks or credit cards by mail.
  • Due to the personal nature of these products, returns are not accepted, however, if you receive a damaged item, please call OTC Benefit Services within 30 days.

Who is Medline?

Medline Industries Inc. is a manufacturer and distributer of medical supplies that provides health care products and services to our Memorial Hermann Medicare Advantage Plus HMO plan members. The products in this catalog are offered through Medline and they may also be referred to as LiveWell or OTC Benefits Solution or Services.

How Do I order?

There are 3 easy ways to order:

  1. Call Medline’s OTC Benefit Customer Service team directly at (833) 511-9844. OTC Advocates are available Monday-Friday 7 a.m.to 7 p.m. CST, to assist you.
  2. You can order online at Medline @t Home (you may need to register for an account. You need to have your Memorial Hermann Health Plan Member ID to create an account.)
  3. You can download the ordering form and mail it in to the address at the bottom of the form.

Please remember to allow up to 7 to 10 business days for your products to arrive.

Where can I see what to order?

You may see the online Over-The-Counter Benefits Catalogue here:
English Spanish
You can also go online at Medline @t Home to view entire online catalog.

Do I pay for shipping?

Products for Memorial Hermann Medicare Advantage Plus HMO members are shipped directly to your door at no additional cost to you.

Additional Questions

If you have additional questions on products, shipment, ordering or other questions for Medline, you can contact them directly at (833) 511-9844.

For additional questions on your benefits or concerns regarding services, please call the Memorial Hermann Health Plan Customer Service department at (855) 645-8448 (TTY 711) for assistance. Hours of operation are 7 days a week from 8 a.m. to 8 p.m. CT, during October 1 – March 31 and Monday – Friday from 8 a.m. to 8 p.m. CT, during April 1 – September 30.

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