Questions? Contact Customer Service at (855) 645-8448
If you are a Memorial Hermann Medicare Advantage Plus HMO member, Jefferson HMO member or a Dual Advantage Special Needs Plan (HMO D-SNP) member, then you can get over-the-counter (OTC) products each quarter as part of your plan benefit. See below for the plan and amounts.
|Plan Name||Benefit Amount per Quarter|
|Memorial Hermann Medicare Advantage Plus HMO||$25|
|Memorial Hermann Medicare Advantage Jefferson HMO||$25|
|Memorial Hermann Dual Advantage (HMO D-SNP)||$75|
Members use the benefit to order items such as mobility aids, compression garments, incontinence products, toothpaste, lotions, cleansers and much more, from familiar brands including Tylenol®, Biotene® and Omron®.
Medline Industries Inc. is a manufacturer and distributer of medical supplies that provides health care products and services to our Memorial Hermann Medicare Advantage Plus HMO plan, Jefferson HMO and Memorial Hermann Dual Advantage (HMO D-SNP) plan members. The products in this catalog are offered through Medline and they may also be referred to as LiveWell or OTC Benefits Solution or Services.
There are 3 easy ways to order:
To place an order over the phone, online, or via mail, you will need to have your Memorial Hermann Health Plan member ID handy. Please remember to allow up to 7 to 10 business days for your products to arrive.
You may see the online Over-The-Counter Benefits Catalog here:
You can also go online at Medline @t Home to view the entire online catalog.
Products for Memorial Hermann Medicare Advantage Plus HMO, Jefferson HMO and Memorial Hermann Dual Advantage (HMO D-SNP) plan members are shipped directly to your door at no additional cost to you.
If you have additional questions on products, shipment, ordering or other questions for Medline, you can contact them directly at (833) 511-9844.
For additional questions on your benefits or concerns regarding services, please call the Memorial Hermann Health Plan Customer Service department at (855) 645-8448 (TTY 711) for assistance. Hours of operation are 7 days a week from 8 a.m. to 8 p.m. CT, during October 1 – March 31 and Monday – Friday from 8 a.m. to 8 p.m. CT, during April 1 – September 30.