Welcome to HealthTrio - Your Member Portal!
Managing your health plan has never been easier. The HealthTrio Member Portal gives you secure, 24/7 access to everything you need—all in one place.
HealthTrio simplifies your online experience to navigate your healthcare needs.
Your HealthTrio member portal allows you to:
- View your coverage details and track benefit balances.
- Access your ID card instantly or request a new one.
- Review claims and Explanation of Benefits (EOBs) in real time.
- Manage your contact information and update member details.
- Find providers with advanced search tools.
- Access plan documents and important resources.
- Upload and store documents securely.
- Explore wellness programs like Active&Fit and Silver&Fit.
- Connect to pharmacy, dental, and behavioral health resources.
- Manage family coverage under one profile.
- And much more—all from any device, anytime.
For services before January 1, 2023, visit our former portal: My Memorial Hermann.
For Member Information Dated Prior to January 1, 2023. Please request your Memorial Hermann medical records here.
IF YOU ARE ACCESSING THE HEALTHTRIO PORTAL FOR THE FIRST TIME, PLEASE NOTE THE REGISTRATION PROCESS BELOW:
For Medicare Advantage Members: When asked for your Member ID, please add TWO ZEROS (00) at the end of the number on your Memorial Hermann Advantage ID Card. For example, if the ID on your card is 123456789, you would enter 12345678900 when setting up your portal access.
For Commercial/Employer Group Members: When asked for your Member ID, you will need to add two digits at the end of the number you find on your Memorial Hermann Member ID Card:
Primary Subscriber: Add TWO ZEROS (00) at the end of the ID number on your card.
Spouse: Add 01 at the end of the ID number on your card.
Dependent(s): If you have only one dependent, add 02 at the end of the ID number on your card.
If you have more than one dependent, you will need to call our Customer Service team at (855) 645-8448 to ensure you have the correct two-digit number for each of your dependents.
Memorial Hermann Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.