Health Tips

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Questions? Contact Customer Service at (855) 645-8448

Health-Related Topics and Health Plan Tips

Read valuable insight and educational information on the latest health care trends and ways you can protect yourself and your family. Available selections will appear regularly in the list below.

Genetic testing is on the rise and although many tests are valuable in diagnosing patients, not all genetic tests are medically necessary and some are even considered experimental. Genetic testing that is deemed experimental or not medically necessary will not be covered by your Memorial Hermann Health Plan. Genetic tests can be very expensive, costing upwards of $8,000 in some instances.

We want to help you protect yourself from receiving a lab bill for a genetic test that may not be a covered service. Before proceeding with genetic testing, please have your doctor verify that the test is medically necessary and covered by your health plan. If the test is covered by your health plan, remind your doctor to send it to an in-network lab.

If you have any questions or concerns, please contact Customer Service at the number on the back of your ID card.

Health Benefit Quick Tips

You can keep costs down by using in-network providers.

  • To find in-network providers, click here.
  • Inform physicians that lab specimens should be sent to in-network labs. To find in-network labs, click here.
  • If on a PPO plan, tell us if you or your dependents live outside of the 8-county Memorial Hermann Select Network service area so we can flag your records to allow access to the Healthy Directions and MultiPlan Complementary Network providers where you live.*

Find out ahead of time if Prior Authorization is needed.

Some services may be denied if you do not obtain prior authorization. To confirm whether a service requires prior authorization, contact our Customer Service at (855) 645-8448. before scheduling a procedure.

Have more questions?

Call our Customer Service team at (855) 645-8448.

*The Memorial Hermann Select Network service area consists of the following counties: Brazoria, Fort Bend, Galveston, Harris, Montgomery, Walker, Waller and Wharton.

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