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Member Services

Log in to view your plan details, manage claims, view medical records and more.

Member Login >

There are two options to create your online account:

Please note: This service is not available to Medicare Advantage Members. If you are a Medicare Advantage Member, please visit our Medicare Advantage site for plan information and member resources.

Online:

  1. Complete the form below.
  2. A Memorial Hermann Health Solutions representative will reach out to you to complete creating your online account. It may take up to one week to receive your username and password.
  3. Once you have received your username and password, click here to login.
  4. You will then be asked for your username and password. Type in the username you selected and the temporary password given to you by your customer service rep.
  5. Upon login, you will be prompted to change your password. Simply enter your temporary password where prompted and then type in a password of your choosing.

By Phone:

  1. Have your member ID (found on your membership card), your full name and your date of birth at your fingertips.
  2. Complete the form listed below. Call customer service at 888.642.5040.
  3. The automated menu will present you with a list of options.
  4. Tell the customer service rep that you need to create a username and password for online account access.
  5. Once you have selected a username, your customer service rep will provide you with a temporary password. Be sure to write both of these down in a secure location.
  6. Click here to login.
  7. You will then be asked for your username and password. Type in the username you selected and the temporary password given to you by your customer service rep.
  8. Upon login, you will be prompted to change your password. Simply enter your temporary password where prompted and then type in a password of your choosing.