Frequently Asked Questions

Questions? Contact Customer Service at (855) 645-8448

Frequently Asked Questions

How do I obtain Reimbursement Information?

Contracted Providers:

Please contact Provider Relations at (713) 338-4801 or

Important Note: Providers affiliated with one of the following groups must contact the group for instructions regarding reimbursement related questions:

  • MD Anderson
  • Mednax
  • MHMD
  • MinuteClinic
  • RediClinic
  • Take Care Health
  • Teladoc
  • Texas Children's Pediatrics
  • Texas Oncology
  • UTMB
  • UT Physicians
  • Vision Source

Non-Contracted Providers:
Please contact Customer Service at (855) 645-8448

Where do I mail my claims?

Mail your claims to:
Memorial Hermann Health Plan
Attn: Claims Department
929 Gessner Road, Ste 1500
Houston, Texas 77024

How do I obtain an online account (user ID and password)?

Visit the Resource Center and click on “Provider Online Access Form” under the "Provider Forms" section. Fill out the form and send via email to . A representative will contact you with your login information.

How do I view my members online?

After logging in with your user ID and password, select “My Members” to access your current roster.

How do I see the eligibility status of a patient?

After logging in with your user ID and password, select "Check Eligibility" from the menu choices in the left-hand menu. Enter the patient's demographic information to view information about eligibility, attain a printable summary of their plan benefits, and to review the actual utilizations the patient has had to date.

How do I unlock my online account?

Send an email to A representative will contact you with your login information.

How do I join the network?

If you would like to join our provider network, please complete the Request for Participation Form. If you have any questions please contact us at

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