For more information on how to make the best use of the new Provider Portal, please download and review our User Manual. To access the portal, please download and complete our Authorized User Access Request Form.
Questions? Contact Customer Service at (855) 645-8448
Memorial Hermann Health Plan's Provider Portal includes the following features, as well as provides access to:
For more information on how to make the best use of the new Provider Portal, please download and review our User Manual. To access the portal, please download and complete our Authorized User Access Request Form.
You will find the registration page at providerportal.memorialhermann.org. After entering the required information, you will receive an email with a link to complete your registration process.
Corporate Security Administrator (CSA) – User requires access to multiple TIN’s and manages the administration for multiple providers.
Provider – User requires access to one or more TINs associated with their practice(s).
Office Manager (OM) – User requires access to one or more of their current TINs and the ability to assign additional staff members access to the system.
To grant access to others you need to be in the role of Corporate Security Administrator (CSA), Provider or Office Manager (OM). If you fall under one of these roles, please follow the instructions below.
(Note: Staff members need to register themselves prior to the following steps.)
You may search for a patient using Member ID or their Last Name, plus one other search criteria. Once a patient is selected, you will have the ability to view patient demographic information, the member’s PCP (if applicable), policy number, group; and medical products.
The recent claims feature will pull up claims from the past 3 months.
Click on the “View Plan Description” link in the Limits and Accumulators section.
In the Claim Center section, you can search by Date or Claim ID. The Type options are: All, Facility (1 month max) or Professional (6 months max). The Claim Status options are: All, In-Progress/Pending, Complete, Adjusted Claim Completed or Closed. The claim search will only display the first 500 records. Please refine your search if you would like additional records.
Under the Provider Search section, you are able to narrow your search by either the Memorial Hermann Commercial or Medicare Advantage Providers.