You are viewing services for 2024 Medicare Advantage Coverage
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The Memorial Hermann Flex Card is a new benefit for the plan year 2024. Members of Memorial Hermann Advantage Plans will receive their personal flex card at the beginning of 2024.
Your Flex card will automatically activate at the start of 2024.
Members can visit the Flex card portal beginning January 1, 2024 to see the balance on their card and complete other actions, such as submitting a reimbursement request if they forgot to use the card.
Flex Card Portal (Available January 1, 2024)
Each Memorial Hermann plan will have a flexible spending card benefit for 2024. Check your Summary of Benefits document to get individual plan amount details. All plans have a Flex card benefit to use on the following:
Over-the-Counter (OTC) products can be purchased via the Medline catalog or by using the card at approved brick and mortar locations. When ordering from the Medline catalog, be sure to check the OTC balance on your Flex Card first, because you can only spend up to your balance. You will not be able to exceed your available OTC balance and use a second form of payment to cover the difference. To check your available balance go to mhhp.org/flex to access your Flex Card portal.
Members of the Memorial Hermann Dual Special Needs Plans (DSNP) for people with both Medicare and Medicaid will also receive a Grocery Benefit on their Flex card.
Members on other plans who qualify, enroll and complete a Case Management program may also be eligible to receive a Grocery Benefit added to their Flex card. For a more detailed explanation of the grocery benefit, click here.
*Qualification based on enrollment in and completion of a Case Management program.
If you have any questions about your Flex Card or using the Flex Card portal, call our Member Experience team at (855) 645-8448 (TTY 711).
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