Plan Documents & Benefit Information

Questions? Contact Customer Service at (855) 645-8448

Member Benefits & Programs

Plan Documents and Materials

Below you'll find our enrollment form that you can print out, complete and mail to Memorial Hermann Advantage. Mail your completed form to:

Memorial Hermann Medicare Advantage Enrollment
PO Box 19909
Houston, Texas 77224

Enrollment Form 2024 — HMO (English) / (Spanish)

Here at Memorial Hermann Advantage, we strive to provide our members with the most accurate Provider Directories. If you need help finding a network provider, please call Customer Service: (855) 645-8448 (TTY 711) or click here to access our online searchable directory. You can also download a digital version of our provider directory here (because the directory is over 1,000 pages, we encourage this option over requesting a paper copy). If you would like a paper copy of the Provider Directory mailed to you, you may call the number above, or request one here.

Aquí en Memorial Hermann Advantage nos esforzamos por ofrecer a nuestros miembros los Directorios de Proveedores más precisos. Si necesitas ayuda para encontrar un proveedor dentro de la red, llama al: (855) 645-8448 (TTY 711) O visita aquí para acceder a nuestro directorio de búsqueda online. Usted también puede descargar una versión digital de nuestro directorio de proveedores aquí. Dado que el directorio tiene más de 1000 páginas, recomendamos esta opción en lugar de solicitar una copia impresa. Si prefiere una copia en papel, puede llamar a número arriba mencionado o solicitarla aquí.

Benefit Information

Dental benefits under the Memorial Hermann Medicare Advantage plans are provided by Liberty Dental Plan®. Please review your plan’s Evidence of Coverage (EOC) to ensure you fully understand the dental benefits offered with your specific plan, or view specific dental fees here.

The Memorial Hermann Flex Card is a new benefit for the plan year 2024. Members of Memorial Hermann Advantage Plans will receive their personal flex card at the beginning of 2024. Click here for more information.

For 2024, you may use your new flexible spending card to purchase vision and hearing equipment. Each year your card is pre-loaded with your plan benefit dollar amount. Click Here to learn more about your vison/hearing benefit and how to use your Flex card.

Available for all Memorial Hermann Advantage Plans, Modivcare manages routine non-emergency medical transportation (NEMT) for Memorial Hermann Health Plan members. Access to Modivcare is a benefit of your health plan and is designed to help you get to your:

  • Medical and dental appointments,
  • Pharmacy to pick up medication, and
  • Ongoing care such as dialysis.

Trip Allowance:

  • Medicare Advantage HMO - Twenty (20) one-way transports to a Health-related location per year.
  • Golden Triangle HMO - Twenty (20) one-way transports to a Health-related location per year.
  • Dual Advantage HMO (D-SNP) – Unlimited one-way transports to a Health-related location per year.
  • Memorial Hermann Advantage Prime Value MA-Only HMO - Twenty (20) one-way transports to a Health-related location per year.

To book your ride, visit or call (855) 330-9138.
(Please note that by clicking on this link, you will be leaving Memorial Hermann Advantage website.)

Please be sure to have the following information available when booking your ride:

  • Your Memorial Hermann Health Plan Member ID #
  • Date and time of your scheduled appointment
  • Name and address of your medical provider
  • Pick up address or location

Please call at least 3 business days in advance, but not more than 2 weeks before your scheduled appointment.
Ride Assist Help Line: (855) 330-9138
Call the Ride Assist Help Line if your transportation is late or if you need to schedule a pick up from a facility.

Available for all Memorial Hermann Advantage Plans, Mom’s Meals® provides members with meals post-discharge of an in-patient hospitalization stay. For more information about using this benefit click here, please call our customer service team at (855) 645-8448 (TTY 711)

Available for all Memorial Hermann Advantage Plans, the Over-The-Counter (OTC) benefit provides members with a quarterly allowance for OTC products. For more information on the OTC benefit, click here.

Our plan allows for reimbursements of certain claims. Please download the form below, complete it and follow the submission directions.

Member Reimbursement Medical Claim Form

The Medicare Program rates all health and prescription drug plans each year, based on a plan's quality and performance. Medicare Star Ratings help you know how good a job our plan is doing. You can use these Star Ratings to compare our plan's performance to other plans.

Medicare Stars Rating 2024 - HMO (English) (Spanish)

Appointment of Representative (AOR) Form (English) / (Spanish)
This form confirms your request for a particular person to act as your representative in connection with a claim.

For information on how to Authorization to Disclose Protected Health Information, visit our Privacy Page.

Back to top ^